Gardening Gone Wild Shipping Policy
Delivery times and cost
- We endeavour to pack and send all orders within 1 – 2 working days. Sometimes items may need to be collected from supplier warehouses, which adds an extra day or 2.
- The total lead time for delivery is 3 to 6 working days for Main City Centres. (With outlying areas, delivery can take 3 to 4 days extra)
- We dispatch and deliver on Weekdays (Monday to Friday – excluding public holidays). If we receive your order before 15h00, we will do our best to dispatch it the same day.
How are the courier costs calculated?
- Shipping is free on orders over R1250.00 – Nationwide (this offer excludes shipping of Worm Farms due to the nature of the product)
- We make use of uAfrica to calculate shipping rates based on real-time quotes calculated at checkout from the following courier companies:
- The Courier Guy
- Dawn Wing
- MDS Collivery
- Internet Express
- Orders under R 1250.00 are subject to a delivery charge. Delivery is roughly R 60 – R 120.00 on average. Cost depends on the volumetric weight of the parcel. The bulkier the package, the more expensive the delivery fee will be. Also, keep in mind that outlying areas may be subject to courier surcharges.
- If your shipping appears to be excessive, please contact Juanita at firstname.lastname@example.org or 083-6311143 and we’ll get a Pudo locker-to-door rate to send your parcel.
- Sometimes the system will calculate shipping based on the number of items in your cart where we may be able to get everything in one box. If you’ve ordered multiple items and shipping looks hectic, send us a mail and we’ll manually calculate the shipping charge for you.
Tracking of my order?
- You will receive an email with a tracking number when your package is ready for collection.
- Tracking details may not appear on the courier’s website until the parcel has been scanned into their network.
- If you created an account with us, you have the option to log in to check the status and track your parcel.
What is your return policy?
- You may return items as per our return policy.